Who to contact
SV NOVA LTD, company number 14510652, is responsible for business enquiries sent to us. Registered office: 167–169, 5th Floor, Great Portland Street, London, England, W1W 5PF. Contact SV Nova Ltd at trade@svnova.uk.
What the website form does
The form prepares an email on your device. Clicking “Prepare email enquiry” does not send the enquiry to SV Nova or store it in a website enquiry database. Your email app opens so you can review and send the message yourself. A copy option is also available.
Information entered can include your name, company, email address, product requirements, quantities and message. Please do not include payment-card details, passwords or identity documents in an initial enquiry.
When you email us
We use the business contact details and information you send to respond to your enquiry, assess a potential trading relationship and discuss requested products or supplier terms. Our legitimate business interest is handling relevant business enquiries. Where a transaction follows, relevant information is also used to administer it and meet applicable record-keeping obligations.
Email and website service providers process information as needed to deliver their services. Your own email provider also handles messages you send. Enquiry records are kept for as long as needed for the business discussion, any resulting transaction and applicable record-keeping requirements; the appropriate period depends on the record and its purpose.
Website functionality
The current site does not add advertising trackers or analytics scripts. Its product search and filters run in your browser. The website host may process technical connection information needed to serve and protect the site. Links to other services, including Companies House, are subject to those services’ privacy information.
Your information
You can contact us to request access to or correction of your personal information, or ask about deletion, restrictions or objections to its use. The rights available depend on the circumstances. Please contact trade@svnova.uk with your request.
You can also raise a concern with the Information Commissioner’s Office.
Changes to the enquiry service
This information describes the current email-preparation process. It will be updated when direct website submissions or other data-handling features are introduced.